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Examples of How Not to Get Into an Argument

Self-motivation examples

In a recent article, I talked about how not to get into an argument. This article picks up on that topic with examples of arguments being headed off by use of non-violent communication.

THEM: Why do you always try to run everything? [This sounds like anger or irritation, and we might guess that the person needs to feel a greater sense of control, or else some recognition.]
YOU: Are you angry because you don’t feel you’re getting a say in what we do tonight?
THEM: Of course I’m angry–duh! I just don’t want to go to that same stupid restaurant. It’s so loud there, I can never hear anything you guys are saying. [Success! This could have turned into an argument about whether or not you do or should always try to run everything; instead it’s turned into a discussion of the relative merits and problems of different restaurants.]

THEM: I can’t believe you made me another stupid sweater!
YOU: You sound angry that I made you a sweater.
THEM: I’m not angry: I’m embarrassed! [Good try with the “angry” thing: even though it was a wrong guess, you now have the information you need.]
YOU: So you don’t feel comfortable wearing the sweaters I make you out.
THEM: I’m sorry, but they’re just not my style. They make me look like an eight-year-old.
YOU: I can understand why you don’t want to look like an eight-year-old.
[At this point, since you have feelings too, and since the other person’s needs have been addressed at least a little, you might be successful in getting the other person to understand how you feel by telling them exactly what your emotions are and what you need–and being careful not to disguise accusations as emotions or demands as needs.]
YOU: I feel really sad now. I put a lot of work into that sweater. I wanted you to know how much you were on my mind.
THEM: Well, crap, I’m sorry. But I really don’t want to look stupid! [Here the other person is showing a little bit of worry that you might not have heard after all. You can reassure the other person that you have.]
YOU: I would have chosen another pattern if I had known then what I know now.
THEM: It’s really sweet of you to put all that time into it, though. [Feeling comfortable that you’ve heard and understood and accept what has been said, the other person now has an easier time looking out for your needs.] If you still want to make me one next year, maybe we could just talk about the style first.

Obviously there’s a lot more that could happen in either of those examples, but I hope they serve to illustrate how these things can work. I must say that I’ve been using this approach for more than a decade now, and I feel it is one of the absolute most useful things I have ever learned in my life. I have used it to work out child custody arrangements, to get back on track with coworkers who are freaking out, to help my son feel understood and supported, to get better service and a bit of real human interaction in stores and restaurants, and in any number of other situations. Here’s hoping that sharing these ideas with you, or at least pointing you to Dr. Rosenberg’s much more thorough treatment of the subject, will offer you some of the advantages I’ve reaped from it myself.

Photo by Search Engine People Blog

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How to Not to Get Into an Argument

Handling negative emotions

If you ask people what their favorite thing about the winter holidays is, one of the most popular responses is “family.” But if you google (for instance) “worst thing about Christmas,” one of the most common complaints–right up there with overcommercialization and the stress of having too much to do–is also “family.” Holidays sometimes throw us into difficult, uncomfortable, or undesired situations, and they sometimes provide a perfect setting for everyone to regress and get in arguments.

But arguments and other clashes with family and non-family alike are mostly avoidable Taking a few pages from Dr. Marshall Rosenberg’s time-tested and surprisingly practical system called Non-Violent Communication (as described in his book Nonviolent Communication: A Language of Life), here’s a nutshell version of a way to stop arguments before they start.

Only one grown-up needed
You might very reasonably have the concern that no communication method will help if the other person is acting like a nincompoop. If so, you may be relieved to know that non-violent communication can help solve problems regardless of how emotionally mature the other person is acting. Anger, fear, irrational accusations, complaining, and depression are all perfectly OK for the other person to present, as long as you can swing being the grown-up in the conversation.

Listening with compassion
Heading off arguments begins by listening a different way. It’s easy and natural to listen to what people say to us–especially when they’re talking about us–and to think of their words as being about ourselves. If someone says “Why do you always try to run everything?” or “Didn’t you even stop to think how he would feel about that?” or “I can’t believe you made me another stupid sweater!”, the obvious thing to do would be to think of what those things mean to us and respond with something like “If you ever got off your butt and helped, I wouldn’t have to run everything!” or “Don’t my feelings count too?” or “I slave over this gift of love for thirty hours, and this is how you repay me?” If you respond this way, unfortunately, you are then in an argument.

My mother used to always say “It takes two to fight.” Skipping right over my smarmy childhood comebacks, I’d like to point out the usefulness of this statement: one person can shout, threaten, insult, or complain, but if the other person responds compassionately, then there is still no argument. In an argument, two or more parties go back and forth, each saying things that add fuel to the fire. If either person takes another approach, the argument eventually gutters out.

Here’s how to listen compassionately: accept whatever the other person says–even if it’s unkind, unfair, or untrue–as an offer of information.

What you’re trying to find out–the information you’re trying to glean–is these two things:
1) What emotion is the other person feeling? (Be careful what you consider an “emotion”: this list can be useful to sort true emotions out from false).
2) What essential thing does the other person need? This doesn’t mean what they want or are asking for, necessarily, but rather what deep-seated need is being brought up.

When you think you may have figured out the answers to those those two questions in conversations, try to say them back to the people you’re talking to so that they understand they’ve been heard. If you need more information in a particular conversation, ask questions to get that information.

Don’t worry about guessing wrong about someone’s emotional state or needs: generally speaking, if you offer a kindly-meant attempt at understanding how someone feels, they will automatically correct you if you’re information’s wrong, giving you exactly what you need to defuse the argument.

Sometimes people will keep spouting negative comments or repeat the same point over and over in a conversation even when you make it clear you understand where they’re coming from and care about their needs. This generally means nothing more than that they have a backlog of anxious feelings about the topic at hand, and/or they don’t feel confident that they’ve been heard. Patiently continuing the process we’ve talked about should in most cases eventually allow these situations to wind down.

I’ll continue this topic in my next article with some examples.

Photo by Peter Gene

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Communicating Emotions: Useful Words

Resources

Nonviolent Communication: A Language of Life offers an invaluable method for helping to resolve conflicts constructively, whether you’re directly involved or not, and even if you’re the only person there who knows anything about it.

Among the resources offered on the Nonviolent Communication Web site at http://www.cnvc.org/learn/resources is a list of words used to describe emotions. These are valuable in any kind of communication about feelings partly because of how tricky it sometimes is to convey exactly how we feel to another person and partly to help us differentiate between emotions and judgments (see the article preceding this, “The Difference Between an Emotion and a Judgment“). Here is that list, also available at http://www.cnvc.org/Training/feelings-inventory .

Feelings when your needs are satisfied

AFFECTIONATE
compassionate
friendly
loving
open hearted
sympathetic
tender
warm

ENGAGED
absorbed
alert
curious
engrossed
enchanted
entranced
fascinated
interested
intrigued
involved
spellbound
stimulated

HOPEFUL
expectant
encouraged
optimistic

CONFIDENT
empowered
open
proud
safe
secure

EXCITED
amazed
animated
ardent
aroused
astonished
dazzled
eager
energetic
enthusiastic
giddy
invigorated
lively
passionate
surprised
vibrant

GRATEFUL
appreciative
moved
thankful
touched

INSPIRED
amazed
awed
wonder

JOYFUL
amused
delighted
glad
happy
jubilant
pleased
tickled

EXHILARATED
blissful
ecstatic
elated
enthralled
exuberant
radiant
rapturous
thrilled

PEACEFUL
calm
clear headed
comfortable
centered
content
equanimous
fulfilled
mellow
quiet
relaxed
relieved
satisfied
serene
still
tranquil
trusting

REFRESHED
enlivened
rejuvenated
renewed
rested
restored
revived

Feelings when your needs are not satisfied

AFRAID
apprehensive
dread
foreboding
frightened
mistrustful
panicked
petrified
scared
suspicious
terrified
wary
worried

ANNOYED
aggravated
dismayed
disgruntled
displeased
exasperated
frustrated
impatient
irritated
irked

ANGRY
enraged
furious
incensed
indignant
irate
livid
outraged
resentful

AVERSION
animosity
appalled
contempt
disgusted
dislike
hate
horrified
hostile
repulsed

CONFUSED
ambivalent
baffled
bewildered
dazed
hesitant
lost
mystified
perplexed
puzzled
torn

DISCONNECTED
alienated
aloof
apathetic
bored
cold
detached
distant
distracted
indifferent
numb
removed
uninterested
withdrawn

DISQUIET
agitated
alarmed
discombobulated
disconcerted
disturbed
perturbed
rattled
restless
shocked
startled
surprised
troubled
turbulent
turmoil
uncomfortable
uneasy
unnerved
unsettled
upset

EMBARRASSED
ashamed
chagrined
flustered
guilty
mortified
self-conscious

FATIGUE
beat
burnt out
depleted
exhausted
lethargic
listless
sleepy
tired
weary
worn out

PAIN
agony
anguished
bereaved
devastated
grief
heartbroken
hurt
lonely
miserable
regretful
remorseful

SAD
depressed
dejected
despair
despondent
disappointed
discouraged
disheartened
forlorn
gloomy
heavy hearted
hopeless
melancholy
unhappy
wretched

(c) 2005 by Center for Nonviolent Communication
Website: www.cnvc.org Email: cnvc@cnvc.org
Phone: +1.505.244.4041

Note: If you read my previous article, you may have noticed that the list and I disagree on the word “hurt,” but regardless it seems to me that thinking about words that carefully can be a great help, whichever side of that question you would choose.

Photo by Saad Kadhi of a sculpture by Bruce Krebs

Feelings when your needs are satisfied

AFFECTIONATE
compassionate
friendly
loving
open hearted
sympathetic
tender
warm

ENGAGED
absorbed
alert
curious
engrossed
enchanted
entranced
fascinated
interested
intrigued
involved
spellbound
stimulated

HOPEFUL
expectant
encouraged
optimistic

CONFIDENT
empowered
open
proud
safe
secure

EXCITED
amazed
animated
ardent
aroused
astonished
dazzled
eager
energetic
enthusiastic
giddy
invigorated
lively
passionate
surprised
vibrant

GRATEFUL
appreciative
moved
thankful
touched

INSPIRED
amazed
awed
wonder

JOYFUL
amused
delighted
glad
happy
jubilant
pleased
tickled

EXHILARATED
blissful
ecstatic
elated
enthralled
exuberant
radiant
rapturous
thrilled

PEACEFUL
calm
clear headed
comfortable
centered
content
equanimous
fulfilled
mellow
quiet
relaxed
relieved
satisfied
serene
still
tranquil
trusting

REFRESHED
enlivened
rejuvenated
renewed
rested
restored
revived

Feelings when your needs are not satisfied

AFRAID
apprehensive
dread
foreboding
frightened
mistrustful
panicked
petrified
scared
suspicious
terrified
wary
worried

ANNOYED
aggravated
dismayed
disgruntled
displeased
exasperated
frustrated
impatient
irritated
irked

ANGRY
enraged
furious
incensed
indignant
irate
livid
outraged
resentful

AVERSION
animosity
appalled
contempt
disgusted
dislike
hate
horrified
hostile
repulsed

CONFUSED
ambivalent
baffled
bewildered
dazed
hesitant
lost
mystified
perplexed
puzzled
torn

DISCONNECTED
alienated
aloof
apathetic
bored
cold
detached
distant
distracted
indifferent
numb
removed
uninterested
withdrawn

DISQUIET
agitated
alarmed
discombobulated
disconcerted
disturbed
perturbed
rattled
restless
shocked
startled
surprised
troubled
turbulent
turmoil
uncomfortable
uneasy
unnerved
unsettled
upset

EMBARRASSED
ashamed
chagrined
flustered
guilty
mortified
self-conscious

FATIGUE
beat
burnt out
depleted
exhausted
lethargic
listless
sleepy
tired
weary
worn out

PAIN
agony
anguished
bereaved
devastated
grief
heartbroken
hurt
lonely
miserable
regretful
remorseful

SAD
depressed
dejected
despair
despondent
disappointed
discouraged
disheartened
forlorn
gloomy
heavy hearted
hopeless
melancholy
unhappy
wretched

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The Difference Between an Emotion and a Judgment

Strategies and goals

One of the hardest things to do in an emotionally heated conversation or argument is to communicate well about ourselves without encouraging the person or people we’re talking with to feel defensive. A particularly dangerous trap is trying to express an emotion and instead coming out with a judgment.

False emotional language
For example, there’s the common phrase “I feel that …” Because the word “feel” is involved, it’s easy to believe that a sentence starting this way is about an emotion–which is not the case.

For instance, if “I feel that this is unfair” is were to convey an emotion, what is that emotion supposed to be? Unfairfeelingness? Maybe there’s a word for that in German, but it’s not an emotion regardless of language. If I’m not happy with how something was done and believe it to be unfair, then I might be feeling vulnerable, resentful, disappointed, shocked, disturbed, indignant … actually, I might have any number of emotions about the situation (my next article will provide a list of emotional vocabulary, in case you’re interested). But “I feel that this is unfair” (whether or not we include the word “that”) is really a less clear way of saying “I think that this is unfair” or “It’s my judgment that this is unfair.” Not only does it portray something (unfairfeelingness) that’s not an emotion as though it is one, but it also fails to communicate the actual emotion, which could be any of the ones I listed, something else altogether, or a combination of emotions.

Here are some other examples of emotional-sounding language that isn’t actually describing the speaker’s emotions:

  • “I feel used”
  • “I’m hurt that he said that” (“hurt” means “damaged” or “wounded”: we have emotional reactions to being hurt, but saying that we’ve been hurt, emotionally speaking, is an accusation rather than a description of our own condition)
  • “What you did was upsetting” (which is closer to expressing an emotion, but can mean that what was done is likely to make people upset rather than that the speaker is necessarily upset)
  • “That’s disgraceful”

Different places for judgments and emotions
I’m not saying there’s no place in the world for judgments. If you’re in charge of something or someone, judging is an important process of clarifying whether or not things are going as you want them to go. You may judge that it was a bad idea for your child to have watched TV instead of doing homework, or that you would have been better off not going to the all-you-can-eat Chinese buffet. A policeman may judge that someone has violated a traffic law (although that person still gets their day in court), and a boss may judge that a worker isn’t performing well.

You may even want to judge someone else’s behavior for your own benefit to decide how to act toward them or whether or not to imitate them. Or you might express a judgment about someone else’s behavior to someone else or to the person in question in hopes of making an impression. Of course, this sometimes backfires, especially when speaking to the person being judged.

In most of our interactions with most people, we at best can only hope to influence the situation. We’re not usually in charge of our friends, acquaintances, people we see on the street, people we see in traffic, our siblings, and so on, and acting as though we are in charge tends to create problems rather than solve them. In these situations, if we want to truly communicate in hopes that the other person will understand and take our feelings into account, it becomes important to express how we actually feel rather than just what we think or judge.

Photo by Joe Gratz

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