Browsing the archives for the listening tag.
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How to Not to Get Into an Argument

Handling negative emotions

If you ask people what their favorite thing about the winter holidays is, one of the most popular responses is “family.” But if you google (for instance) “worst thing about Christmas,” one of the most common complaints–right up there with overcommercialization and the stress of having too much to do–is also “family.” Holidays sometimes throw us into difficult, uncomfortable, or undesired situations, and they sometimes provide a perfect setting for everyone to regress and get in arguments.

But arguments and other clashes with family and non-family alike are mostly avoidable Taking a few pages from Dr. Marshall Rosenberg’s time-tested and surprisingly practical system called Non-Violent Communication (as described in his book Nonviolent Communication: A Language of Life), here’s a nutshell version of a way to stop arguments before they start.

Only one grown-up needed
You might very reasonably have the concern that no communication method will help if the other person is acting like a nincompoop. If so, you may be relieved to know that non-violent communication can help solve problems regardless of how emotionally mature the other person is acting. Anger, fear, irrational accusations, complaining, and depression are all perfectly OK for the other person to present, as long as you can swing being the grown-up in the conversation.

Listening with compassion
Heading off arguments begins by listening a different way. It’s easy and natural to listen to what people say to us–especially when they’re talking about us–and to think of their words as being about ourselves. If someone says “Why do you always try to run everything?” or “Didn’t you even stop to think how he would feel about that?” or “I can’t believe you made me another stupid sweater!”, the obvious thing to do would be to think of what those things mean to us and respond with something like “If you ever got off your butt and helped, I wouldn’t have to run everything!” or “Don’t my feelings count too?” or “I slave over this gift of love for thirty hours, and this is how you repay me?” If you respond this way, unfortunately, you are then in an argument.

My mother used to always say “It takes two to fight.” Skipping right over my smarmy childhood comebacks, I’d like to point out the usefulness of this statement: one person can shout, threaten, insult, or complain, but if the other person responds compassionately, then there is still no argument. In an argument, two or more parties go back and forth, each saying things that add fuel to the fire. If either person takes another approach, the argument eventually gutters out.

Here’s how to listen compassionately: accept whatever the other person says–even if it’s unkind, unfair, or untrue–as an offer of information.

What you’re trying to find out–the information you’re trying to glean–is these two things:
1) What emotion is the other person feeling? (Be careful what you consider an “emotion”: this list can be useful to sort true emotions out from false).
2) What essential thing does the other person need? This doesn’t mean what they want or are asking for, necessarily, but rather what deep-seated need is being brought up.

When you think you may have figured out the answers to those those two questions in conversations, try to say them back to the people you’re talking to so that they understand they’ve been heard. If you need more information in a particular conversation, ask questions to get that information.

Don’t worry about guessing wrong about someone’s emotional state or needs: generally speaking, if you offer a kindly-meant attempt at understanding how someone feels, they will automatically correct you if you’re information’s wrong, giving you exactly what you need to defuse the argument.

Sometimes people will keep spouting negative comments or repeat the same point over and over in a conversation even when you make it clear you understand where they’re coming from and care about their needs. This generally means nothing more than that they have a backlog of anxious feelings about the topic at hand, and/or they don’t feel confident that they’ve been heard. Patiently continuing the process we’ve talked about should in most cases eventually allow these situations to wind down.

I’ll continue this topic in my next article with some examples.

Photo by Peter Gene

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