In a recent article, I talked about how not to get into an argument. This article picks up on that topic with examples of arguments being headed off by use of non-violent communication.

THEM: Why do you always try to run everything? [This sounds like anger or irritation, and we might guess that the person needs to feel a greater sense of control, or else some recognition.]
YOU: Are you angry because you don’t feel you’re getting a say in what we do tonight?
THEM: Of course I’m angry–duh! I just don’t want to go to that same stupid restaurant. It’s so loud there, I can never hear anything you guys are saying. [Success! This could have turned into an argument about whether or not you do or should always try to run everything; instead it’s turned into a discussion of the relative merits and problems of different restaurants.]

THEM: I can’t believe you made me another stupid sweater!
YOU: You sound angry that I made you a sweater.
THEM: I’m not angry: I’m embarrassed! [Good try with the “angry” thing: even though it was a wrong guess, you now have the information you need.]
YOU: So you don’t feel comfortable wearing the sweaters I make you out.
THEM: I’m sorry, but they’re just not my style. They make me look like an eight-year-old.
YOU: I can understand why you don’t want to look like an eight-year-old.
[At this point, since you have feelings too, and since the other person’s needs have been addressed at least a little, you might be successful in getting the other person to understand how you feel by telling them exactly what your emotions are and what you need–and being careful not to disguise accusations as emotions or demands as needs.]
YOU: I feel really sad now. I put a lot of work into that sweater. I wanted you to know how much you were on my mind.
THEM: Well, crap, I’m sorry. But I really don’t want to look stupid! [Here the other person is showing a little bit of worry that you might not have heard after all. You can reassure the other person that you have.]
YOU: I would have chosen another pattern if I had known then what I know now.
THEM: It’s really sweet of you to put all that time into it, though. [Feeling comfortable that you’ve heard and understood and accept what has been said, the other person now has an easier time looking out for your needs.] If you still want to make me one next year, maybe we could just talk about the style first.

Obviously there’s a lot more that could happen in either of those examples, but I hope they serve to illustrate how these things can work. I must say that I’ve been using this approach for more than a decade now, and I feel it is one of the absolute most useful things I have ever learned in my life. I have used it to work out child custody arrangements, to get back on track with coworkers who are freaking out, to help my son feel understood and supported, to get better service and a bit of real human interaction in stores and restaurants, and in any number of other situations. Here’s hoping that sharing these ideas with you, or at least pointing you to Dr. Rosenberg’s much more thorough treatment of the subject, will offer you some of the advantages I’ve reaped from it myself.

Photo by Search Engine People Blog

If you ask people what their favorite thing about the winter holidays is, one of the most popular responses is “family.” But if you google (for instance) “worst thing about Christmas,” one of the most common complaints–right up there with overcommercialization and the stress of having too much to do–is also “family.” Holidays sometimes throw us into difficult, uncomfortable, or undesired situations, and they sometimes provide a perfect setting for everyone to regress and get in arguments.

But arguments and other clashes with family and non-family alike are mostly avoidable Taking a few pages from Dr. Marshall Rosenberg’s time-tested and surprisingly practical system called Non-Violent Communication (as described in his book Nonviolent Communication: A Language of Life), here’s a nutshell version of a way to stop arguments before they start.

Only one grown-up needed
You might very reasonably have the concern that no communication method will help if the other person is acting like a nincompoop. If so, you may be relieved to know that non-violent communication can help solve problems regardless of how emotionally mature the other person is acting. Anger, fear, irrational accusations, complaining, and depression are all perfectly OK for the other person to present, as long as you can swing being the grown-up in the conversation.

Listening with compassion
Heading off arguments begins by listening a different way. It’s easy and natural to listen to what people say to us–especially when they’re talking about us–and to think of their words as being about ourselves. If someone says “Why do you always try to run everything?” or “Didn’t you even stop to think how he would feel about that?” or “I can’t believe you made me another stupid sweater!”, the obvious thing to do would be to think of what those things mean to us and respond with something like “If you ever got off your butt and helped, I wouldn’t have to run everything!” or “Don’t my feelings count too?” or “I slave over this gift of love for thirty hours, and this is how you repay me?” If you respond this way, unfortunately, you are then in an argument.

My mother used to always say “It takes two to fight.” Skipping right over my smarmy childhood comebacks, I’d like to point out the usefulness of this statement: one person can shout, threaten, insult, or complain, but if the other person responds compassionately, then there is still no argument. In an argument, two or more parties go back and forth, each saying things that add fuel to the fire. If either person takes another approach, the argument eventually gutters out.

Here’s how to listen compassionately: accept whatever the other person says–even if it’s unkind, unfair, or untrue–as an offer of information.

What you’re trying to find out–the information you’re trying to glean–is these two things:
1) What emotion is the other person feeling? (Be careful what you consider an “emotion”: this list can be useful to sort true emotions out from false).
2) What essential thing does the other person need? This doesn’t mean what they want or are asking for, necessarily, but rather what deep-seated need is being brought up.

When you think you may have figured out the answers to those those two questions in conversations, try to say them back to the people you’re talking to so that they understand they’ve been heard. If you need more information in a particular conversation, ask questions to get that information.

Don’t worry about guessing wrong about someone’s emotional state or needs: generally speaking, if you offer a kindly-meant attempt at understanding how someone feels, they will automatically correct you if you’re information’s wrong, giving you exactly what you need to defuse the argument.

Sometimes people will keep spouting negative comments or repeat the same point over and over in a conversation even when you make it clear you understand where they’re coming from and care about their needs. This generally means nothing more than that they have a backlog of anxious feelings about the topic at hand, and/or they don’t feel confident that they’ve been heard. Patiently continuing the process we’ve talked about should in most cases eventually allow these situations to wind down.

I’ll continue this topic in my next article with some examples.

Photo by Peter Gene