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How Exceptions Cripple Organization

Strategies and goals

There’s a common, natural tendency many of us have to think of a thing as more important if our attention is focused on it. This can both help and hurt us. The helpful thing is that this can offer an easy way to get started on a task, because the more we think about something, the more likely we are to do actually do it.

Where this instinct hurts us, though, is in situations where we don’t organize a piece of information because we’re worried about losing track of it.

The problem is that to keep on top of a variety of incoming information, we need to handle all of it, pretty much without exception, using the same system. For instance, if we’re using a Getting Things Done approach to organization and an important letter comes in, Getting Things Done tells us to process it immediately or put it in our inbox. But we may hold back, thinking “No, I have to be sure to remember to do this! I’d better prop it up in front of my computer instead.”

Or if using a clean inbox approach, we might get a long e-mail from a friend who’s been out of touch for some time and think “Oh, I’d better not file that in my Reply/Act box, because I don’t want to forget to write back as soon as I can.”

Unfortunately, continuing to do this leads to pieces of paper lying around all over the place or e-mails stacking up in the inbox, each one of which distracts us from our organizational system and is hard to keep track of on its own. It’s too easy to not trust an organizational system and to try to make exceptions for whatever’s right in front of our eyes. When we do this, the organizational system rapidly collapses, because organizational systems that aren’t used to handle pretty much everything aren’t much use.

If a task or message can be handled right away, though, the situation is a bit different: responding to something immediately may bypass priorities (for instance, you might spend a lot of time on the reply to that friend when it’s more pressing to follow up on a medical issue), but something will get done. The most serious problems come when something that can’t be dealt with right away is held out for special handling.

The essence of an organizational system, or at least of the kind of organizational systems I can recommend as being truly effective, is using it for everything and faithfully reviewing everything in your system often enough that you never lose track of anything that goes in. It requires a leap of faith as well as a change of habit–and so it’s no wonder that it takes some effort to make the transition from organized to disorganized. But when that transition happens, our efforts are richly rewarded not just by improving our productivity, but also by transforming scattered, anxious feelings into a measure of confidence and serenity.

Photo by nickwheeleroz

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Why bother organizing papers?

Strategies and goals

In my recent article The Eight Things You Can Do With a Piece of Paper, I talk about some principles for taking the stress and difficulty out of organizing the piles of paper that can sometimes grow unwanted around our homes and workspaces. But that article didn’t really address the question of why someone would want to put the time and effort into organizing papers in the first place. For instance, if a person has been used to living in the midst of stacks of paper for years, why shouldn’t that person just continue doing so?

Well, certainly not everyone needs to organize papers, and even people who can benefit from it might do better to avoid it if by doing so they can get some more pressing things done. For instance, if it’s between organizing papers and working on broken ideas to address a serious problem with anxiety, I say let the papers pile up.

Still, here are some benefits of organizing papers for those of us not in that kind of position:

  • It helps you capture tasks, responsibilities, ideas, and resources that otherwise might be hidden or forgotten
  • You will probably find you can get rid of a lot of papers you don’t need, freeing up space and simplifying your environment
  • Organized papers look better and are more motivating for most people than piles, drawers, or boxes of papers
  • Things you didn’t know you had or forgot about can often surface during the organization process, not uncommonly including money
  • The wonderful feeling of “THERE that thing is!”
  • When you actually need some of the material you’ve organized, it will be easy to find it
  • You can make much better use of information you have on paper when it’s collected by subject and easy to find
  • Even a small amount of organizing work can help create a sense of satisfaction, order, and empowerment

Keep in mind that just organizing papers once in a major effort isn’t success: success is building a habit of keeping papers organized as they come in so that they are immediately available when they’re needed. Conveniently, this habit can be built up by regularly–ideally, every day–grabbing a few papers and taking care of them. You don’t have to make a massive initial effort to get things organized; it can just become a regular part of your day.

Photo by jasra

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